Política de cancelación
Cancelación gratuita hasta 2 semanas antes de la fecha de llegada
CANCELATION :
Cancellations can significantly affect the management of our guest rooms which forces us to a strict cancellation policy.
Any cancellation must be notified by post or email.
If the cancellation occurs more than 14 days before the start of the stay, the deposit will be refunded after deduction of the administrative costs (15 €)
If the cancellation occurs between the 14th and the 2nd day inclusive before the start of the stay, the deposit will be retained and will not give rise to any compensation.
If you do not show up within 24 hours of the scheduled arrival date, we can dispose of the room. The deposit also remains acquired and you will have to pay the balance of the rental.
Any stay started is due in full.
If before the start of the stay, we are forced to cancel the stay, we will inform you of this by post or email and you will be reimbursed immediately and without penalty for the sums paid.
CANCELLATION COVID-19:
If your stay cannot be held due to the containment measures taken by the government, we undertake:
• to give you a credit note for the amount paid during your reservation, valid for 18 months from its issue (ordinance no. 2020-315 of March 25, 2020)
• or to refund you immediately and without penalty the sum paid during your reservation.
All the other clauses remain unchanged and can be consulted in the general booking conditions section.
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RESERVATION :
The reservation will be effective upon receipt of a deposit of 40% of the total amount of the stay.
BAIL :
A deposit in the amount of €100 (returned when the keys are handed over on the day of departure) will be required for the remote controls and the keys.
LENGTH OF STAY :
The client signatory to this contract concluded for a fixed period may not under any circumstances claim any right to remain in the premises at the end of the stay.
ARRIVAL: you must arrive between 5:00 p.m. and 8:00 p.m. In case of late or deferred arrival, thank you kindly notify us.
DEPARTURE: we thank you for leaving the premises before 11:00 a.m.
PAYMENT OF THE BALANCE:
The balance of the stay is paid upon entering the premises.
Method of payment: bank check, bank transfer, cash.
USE OF PREMISES:
For your comfort and that of future occupants, the guest rooms are non-smoking.
ABILITY :
The guest rooms are planned for a capacity of two people.
If the number of occupants exceeds the number of customers indicated during your reservation, we reserve the right to refuse the additional people.
Any modification or termination of the contract will be considered at your initiative.
INSURANCE :
The customer is liable for all damages caused by him. It is required to be insured by a resort-type insurance contract for these various risks.
Insurers very often provide this coverage at no additional cost in your home insurance.
DISPUTE :
Any dispute or claim relating to these general conditions of reservation or cancellation will be brought before the competent French court.