Chambres d'hôtes Rêve de Loire

CANCELLATION BY THE CUSTOMER
Any cancellation must be notified by letter sent to Rêve de Loire 25 rue de Meuves 41150 ONZAIN or by email
- if the cancellation occurs at least 14 days before the start of the stay, the deposit will be fully refunded
- if the cancellation occurs less than 14 days before the start of the stay, the deposit remains with the owner
- if the customer does not show up before 8 p.m. on the scheduled start day of the stay, this contract becomes automatically void and the owner can use his guest rooms. The deposit remains with the owner
- in the event of a shortened stay, the price corresponding to the total cost of accommodation remains in full with the owner
- in the event of the guest being infected with COVID-19, and therefore unable to come to the Guest House, the deposit will be refunded upon presentation of proof (medical, social security)

CANCELLATION BY THE OWNER
When before the start of the stay, more than 14 days from the client's arrival, the owner cancels the stay, he must inform his client by email or failing that by telephone. The customer, without prejudging any recourse for compensation for any damage suffered, will be immediately reimbursed for the sums already paid.

If this cancellation occurs less than 14 days before the client's arrival, the client will also receive compensation at least equal to the penalty they would have incurred if the cancellation had occurred on that date.